Dec 27 2012
According to The Forrester Wave: Self-Service Business Intelligence Platforms, Q2 2012, business users—not IT users—should handle 80% of BI requirements through self-service. They predict that if IT is responsible for more than half (50%) of BI requirements, the backlog of business requirements will keep growing. When you think that most companies operate in an 80:20 environment, it suggests a massive backlog. This defeats the purpose of BI reports, which are supposed to foster accurate and timely information for fast, insightful and flexible business decision-making.
One solution to this problem is enterprise-level process automation. BI process automation aligns and connects business and IT, creating a dynamic and visible environment for business and IT alike, while empowering business users with improved BI reporting.